She tries to get the preschooler fed, but it's a losing battle this early in the morning; a box of juice will have to do. At 6:20 she gets a call from the security agency she works with; they'll pick her client up at 8 and Milano right afterward. She drops her child off at the sitter, who lives nearby, and is picked up herself at 8:30.
Down at Domestic Violence Court, 1340 S. Michigan, the security procedures are on the odd side--briefcases and purses, however voluminous, are allowed in, but backpacks constitute contraband. The photocopied notices of what cases are assigned to what courtrooms appear to be written in code. The entry is cramped by the airport-style X-ray machines and metal detectors, but the stairway to the upper floors stands open and unguarded in front of the battery of machines. At 9:30 on a Friday morning in June, it all resembles a recently disturbed anthill.
The guards know Milano; she's greeted with a smile instead of the ubiquitous public-servant scowl. She and her companions--a petite woman she's assisting as advocate and two large male security officers in conservative dark suits and ties--are waved through security, and the guards turn in their weapons.
At this hour room 201, the courtroom of Judge Francis Gembala, is full, although Milano observes that "Mondays are the busy days--Fridays are pretty light in comparison." Judge Gembala begins the day's proceedings, and the first two couples are no-shows. The third, a swarthy man with a Greek name and a blond woman in a black miniskirt, have a brief consultation at the bench and return to their seats. Next is a small man in a blousy purple shirt who, in spite of all the cautions the judge can give, elects to represent himself in his trial for violating an order of protection. He receives his instructions and saunters out. There is a father-son domestic violence case; they're told to sit down and wait to talk with the state's attorney and public defender, respectively. The next woman has decided to drop the charges against her male companion, and they leave together. The complaining witnesses in the following two cases aren't there; charges are dropped, and the men are free. There's a wait for the next case: the defendant is being held in custody. Eventually, dressed in olive drab prison garb, flashy new sneakers, and handcuffs, he enters the courtroom and mumbles his answers to the judge. But his girlfriend says in a barely audible voice that she wants to drop charges. "These women who drop charges," asserts Milano later, "they'll be back."
Finally the case of Ranardo Gilchrist is called, and Jones and Milano step up to the table. Linda Jones, a trim, pretty woman with a neat ponytail, is conservatively dressed in a navy blouse and skirt and low-heeled shoes. Milano, a grim expression on her face, hovers behind her.
Gilchrist is a strongly built man with a long, curly hairdo and a thick beard. He keeps his hands behind his back and his gaze fixed on an indeterminate point in front of him. According to Jones, he is not so much physically abusive as verbally abusive and prone to "detaining" her--deciding that he doesn't want her to go to work and taking her keys, or removing the battery from her car, or changing the locks on the garage. But this has escalated to death threats against her and her coworkers; he's even put a knife to her throat. "Each little bout is a little bit worse," she says. "I'm sure the Dawn Wilson case started out with the verbal abuse, but kicking and bone breaking is how it ended up." Gilchrist served 30 days in Cook County Jail in October. "It obviously didn't deter him," notes Jones. "Now he's looking at some real time--maybe a couple of years."
There is a stir at the bench; it seems there's a problem. There are three charges outstanding against Gilchrist--violating an order of protection, assault, and criminal damage to property--but only two of them are in his folder. They'll have to find the other one before they can proceed. "Pass," says Gembala, and Gilchrist is taken out. Milano is fuming: that means the case has to be reviewed. They can't do anything until Gilchrist talks with the public defender and Jones talks with the state's attorney. This is the eighth time Gilchrist has violated an order of protection, and Gembala had promised that the next time Gilchrist came before him he'd be put away, period.
We wait some more. A young Latino woman is trying to get an extension of her order of protection. The clerk administers the oath: "Do you solemnly swear . . . ?" She responds, "Yeah." Next up is a short, stocky, nervous blond woman in beachwear. The accused, her ex-fiance ("We never set a date, but we lived together for 12 years"), didn't show up, but she's tearful and fearful. She testifies to a long history of physical and verbal abuse, and the latest: "He beat the shit out of me--'scuse my French--and said he would kill me." She bolts the courtroom before she can collect her order of protection. Milano bolts after her and hands her a business card: "Call me if you have more problems."
Where does Milano get her authority to act as an advocate for these women? "Under the Domestic Violence Act, women are allowed to have an advocate [in court]," she avers. "But I've earned my authority. For some reason, I've never been questioned; I've always been able just to go in and take over a case."
The parade of unhappy women spilling the sordid details of their lives continues. "You can tell, just by looking at them as they come in, how bad off they are," says Milano. She's on familiar terms with the courtroom staff, chatting with them happily during a recess, sharing news. But she's always tensed up; she never seems to relax even in casual conversation. Her gaze never loses its intensity. When the state's attorney summons Jones into a conference room, Milano goes along as a matter of course; bodyguards and reporters are excluded. She disappears twice more for discussions, strategies, and bargaining sessions--and for a bite to eat; Milano is a diabetic, and she can't go too long without a food fix. After a lunch break, the case is continued. (Gilchrist was eventually sentenced to 134 days at the Illinois Department of Corrections, plus one year's probation.) Milano is disgusted, and it shows.
She's dropped off at home at 3:15; she calls the sitter and asks her to keep her child until after dinner, then starts to return the 33 telephone calls that have accumulated in her absence. Milano hits the wires in earnest: She talks to John Corbett, lawyer to Dawn Wilson and several other clients; to the state's attorney's office; to the security agency. She makes several calls on behalf of the Chicago Metropolitan Battered Women's Network, an organization of which she's a member; spends better than a half hour being interviewed by a newspaper reporter from Westchester County, New York; returns calls stemming from her appearance on Maury Povitch the week before; talks to a man who wants her to be a consultant on a movie; and sets up an appointment to talk to an abused woman in Du Page County.
When a quiet patch finally turns up in the thicket of calls, Milano makes a quick run to the sitter ("She really supports my work--I couldn't do this without her") and fetches her child for an hour of play and bath. Then it's bedtime, and Milano is back on the telephone--another call on the Du Page case, making plans to meet with other victims over the weekend--until midnight. Still wound up, she settles down to watch a Bette Davis movie until 2:30. She grabs a couple of hours' sleep, and then she's up early again, facing the inconvenient realities of laundry and dishes and making and returning more telephone calls.
Later she confesses, "Friday I was on burnout--I can't catch up sometimes. I don't think I got five hours of sleep all last week. . . . I don't know how long I can keep going like this." Milano knows that she courts exhaustion by keeping this schedule. A vegetarian, she worries about "keeping my health and mind straight" but smokes a pack a day. "I don't relax well," she admits. "I'm a real nervous Nellie." But she shows no signs of slowing down.

Milano was in mergers and acquisitions at a downtown firm before she was galvanized by her parents' deaths. "When my parents died, I never went back to work. I gave it all up. I just dropped out of sight. I did the business for my mother; I wanted her to have financial security, and it didn't mean anything when she died."
Milano gave herself a year to "snap out of the zombielike state I was in." Five weeks pregnant at the time of the deaths, she had horrible dreams about them for months, dreams she felt the pregnancy was magnifying, dreams of seeing her mother and father lying on slabs at the morgue. She couldn't stop thinking about them, her mother in particular.
In that year, she says, she never showed emotion, and she began to lose touch with virtually everyone she knew: "Maybe I didn't want to be reminded of the deaths--or confronted with them. I knew there was something out there for me to do, but I didn't know what it was."
In January of 1990, she decided it was time to do something constructive. She went to the Women & Children First bookstore in Andersonville and read every book they had on domestic violence. She visited battered women's shelters; she met with people in the domestic violence community; she joined the Chicago Metropolitan Battered Women's Network, a group that tries to improve the response battered women and children get from the system--i.e., doctors, lawyers, police, the media.
She spent days in court watching and learning. She called attorneys to ask questions about the things she saw, and she didn't worry about whether they were stupid questions. She asked questions of judges. She asked questions of women's service providers. She read about the laws that applied to domestic violence cases. She called reporters and asked them questions.
She learned as she went along what worked and what didn't work: "Mostly, I went by my gut." Although she denies any obsession with the subject, she admits, "I was relentless. I did what I felt was right, and I worked to show the media I wasn't just the flavor of the month." She went on Oprah to talk about her own tragedy, but she also learned to talk about the tragedies of others.
Gradually, Milano--and the reporters, and the women's advocates, and the lawyers, and the judges--came to realize that she was providing a real and needed service. It seems probable, even if she doesn't express it that way, that she was working out her own trauma when she began. But she has long since moved beyond that; the cause of helping abused women has become her calling.

Milano, 34, has long red hair, long red nails, and on this particular day is wearing lots of gold jewelry, a black dress with gold embroidery, and heavy perfume. "I'm not a conventional feminist," she says. But no one can deny her effectiveness in bringing the various issues of domestic violence to public attention. She's direct, she's to the point, and she's got her facts down.
One of her first projects was to get the story of her mother's suffering and murder made public, to force people to realize that abuse of police officers' wives was occurring, virtually unchecked. She sent letters and certified copies of her parents' death certificates ("I was passing out death certificates like they were business cards") to writers, television reporters, and politicians--85 of them in all. The letter was a startling missive: several pages long, idiosyncratically written, and in all caps.
Milano proved to have a knack for getting publicity. A spate of stories about her parents' relationship and their deaths hit the newspapers and airwaves in October 1990. Soon after that she began exercising her skills on behalf of other women, and on behalf of the Battered Women's Network.
Much of Milano's success is based on relationships she's built up with the local news media. "People think that [dealing with] the media is [sending out] a press release, and that's it," observes Milano. "It takes relationships; it takes calling before morning assignments are given out. You don't give 'em everything, so they'll come to the press conference, but in a lot of ways I am like a reporter, packaging and documenting everything. I make it easy on the press." Indeed she does--I received a thick binder full of clips, headed up by the ubiquitous death certificates.
"For many years domestic violence was not a public issue," says Robin George of Channel Five. "Everybody--the media, the police, the courts--treated domestic violence as something less than a crime. We didn't use to cover domestic violence; now we realize that murder in a household is just as much murder as anything else. And Susan has brought it out. . . . She's a real facilitator or promoter, and I mean that in a nice way."
Al Vaughters, a reporter for Channel 32, finds Milano "very trustworthy. That's not always the case. When you're doing news, you always have people who have points of view they advocate. Susan has a point of view, but she's not going overboard to advocate it. . . . I've just found that whenever I need something on a domestic abuse case, I can dial up Susan and get somebody within minutes."
A couple of reporters who deal regularly with issues of domestic violence say they find Milano a little too omnipresent. "I think there are other people out there--but Susan has a real knack of getting publicity, of bringing the issues to the forefront," says one. "Other organizations will respond when asked."
But Vaughters sees Milano's high profile as necessary to the task. "As extensive as the [domestic violence agency] network is, I wish just a fraction of it could be as proactive as [Milano] is. More men need to be answerable for abusing their wives and girlfriends; even in 1993, some men still feel women are their property. We need to end that myth, and Susan is a tireless worker in that area. I don't think she's hogging the limelight. I think it's just that [other potential spokespeople] think they can work quietly behind the scenes to get the job done. And in this day and age of media, the squeaky wheel gets the oil. You have to keep the pressure on. And Susan does."
"Everybody's waiting for the unthinkable; everybody's waiting for the next Connie Chaney to die," says Milano. (Chaney was shot to death March 17, 1992, by her estranged husband, Wayne, while he was out on bail pending trial for raping his wife at gunpoint.) "And Dawn Wilson would in my opinion have been the next one, back in October, if it hadn't been for the media coverage. I think we would have read about her in the paper the next week. But I don't want to read about another death with my coffee in the morning. I want to stop these deaths, and I think I have, because of the media.
"I never would have been where I am without the media. I hope they never go away--because without them, these women are going to die. And I tell them that every time."

Milano got national exposure working on Wilson's case. The numerous stories that appeared in newspapers, magazines, television, and radio detailed how Wilson's ex-husband Christopher beat and stalked her, finally coming terrifyingly close to kicking her to death on June 10, 1991. For that assault he was sentenced to three years, of which he served 15 months. During this time he made threatening telephone calls and sent threatening letters to Wilson from prison, in violation of the still-standing order of protection. Upon his release last October he was immediately taken back into custody, this time for the letters and phone calls. He was finally released this May.
Dawn Wilson has been in hiding since he got out; he's wearing an electronic monitor, but Wilson would prefer to take no chances. She credits the publicity with saving her life; by putting a spotlight on Christopher Wilson, it ensured that he wasn't simply released to stalk her once again. Milano has been at Dawn Wilson's side during the press conferences, talk shows, and interviews, mother-henning her to the point of acting as makeup, hair, and clothing consultant.
"She's been there as support," says Wilson. "That is the key to everything. It's hard when I'm alone, and she knows the background, how it feels. It's hard to explain what it's like to someone without that background. Her being there to support me has made a big difference."
Did Milano manipulate the news media? "Sure, she called the media a lot--she knows how it works. I probably wouldn't have done any interviews without her, and he probably would have been released in October. But it's never, 'You have to, you have to.' I turned down going on Oprah, 'cause I couldn't talk about it anymore. I can only go on TV and say 'He beat me' so many times. And Susan understood.
"I tell her, 'You need to rest.' But she just keeps doing it, doing it, doing it. I think we need more people like her. I think there should be clones of Susan. It's not like she's a counselor--but when you need her, she's there."
Debra Burkhart had already had some press about her suffering at the hands of her abusive ex-boyfriend, Richard Luttrell, when she recently contacted Milano and asked for help. "I felt I wasn't getting through the system by myself. I wish I'd met her when this first started.
"She went to court with me; she explained what was going on, and what I could do; she provided me with protection. She's doing a lot--she's risking her own life helping me and women like me."
Luttrell recently went to court on charges of aggravated stalking. Defined as physically harming or confining a victim or violating an order of protection, aggravated stalking is a felony with a prison term of up to five years and a fine of up to $10,000. Luttrell was convicted but sentenced to just two years' probation plus two years' psychiatric counseling, reports Burkhart with disgust, "because it was a first-time felony. This is different than robbery. Judges don't understand obsession; they don't understand that lives are at stake. And the day after he got out, we started getting hang-up phone calls. They're made from phone booths; you can hear the traffic going by. I can't prove it's him, but it's funny that I didn't get a single one while he was in jail, and the next day after he gets out, I get two. I screen my calls, but it's not a very nice way to live."